Last Updated: January 18, 2025
At Polior operating as Poliority, we aim to provide fast and reliable shipping for your flooring purchases. This Shipping Policy outlines our shipping practices, rates, and procedures.
1. Shipping Destinations
We currently ship to addresses within the United Kingdom. For international shipping inquiries, please contact us directly.
2. Processing Time
All orders are processed within 1-3 business days. Orders placed over the weekend or on holidays will be processed on the next business day.
2.1 Custom Orders
Custom or made-to-order items may take longer to process. We will provide an estimated processing time once the order is confirmed.
3. Shipping Methods and Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order and the destination. We offer several shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Shipping: Available upon request for urgent deliveries
3.1 Free Shipping
Free shipping promotions may apply to orders over a certain amount. Details will be specified on our website.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment on our website or through the carrier’s website.
5. Delivery Issues
If your order arrives damaged or if there’s a discrepancy with your shipment, contact us within 48 hours of delivery. We will work with you to resolve the issue quickly.
6. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can only change the address if the order has not yet been processed.
7. Unclaimed or Returned Packages
Packages that are unclaimed or returned to us due to incorrect addresses will be subject to a restocking fee. The shipping cost will not be refunded.
8. Changes to This Shipping Policy
We may update this Shipping Policy periodically. We encourage you to review this policy regularly for any updates.
9. Contact Us
For questions regarding shipping, please reach out:
Poliority.
Email: info@poliority.co.uk
Address: Unit 2a Swift Ln, Bagshot GU19 5NJ