Last Updated: January 18, 2025
At Polior operating as Poliority, we strive for customer satisfaction and want you to be happy with your purchase. This Refund Policy explains our procedures and guidelines for returns and refunds.
1. General Policy
We accept returns on eligible products within 30 days of delivery under the following conditions:
- The product is in its original condition, unused, and in its original packaging.
- You provide a receipt or proof of purchase.
2. Eligibility for Refunds
2.1 Non-Refundable Items
The following items are non-refundable:
- Custom or made-to-order items
- Clearance or sale items
- Gift cards
- Installed flooring products
2.2 Refund Process
To initiate a return:
- Contact Us: Reach out to our customer service team at info@poliority.co.uk
- Provide Details: Include your order number, the reason for the return, and any relevant photos.
- Return Authorization: Upon approval, we will provide a return shipping label and instructions.
3. Refund Method
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you want to exchange an item, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund based on your preference.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.
7. Contact Us
For questions regarding your refund or return, please contact us:
Poliority.
Email: info@poliority.co.uk
Address: Unit 2a Swift Ln, Bagshot GU19 5NJ